Just make sure the videos are appropriate for work! Funny videos: This may seem like a waste of time, but customer service can be stressful and watching funny videos can help employees relax.There are many different customer service scenarios to choose from, so employees can get a feel for the different types of customer service challenges they may face. Customer service simulations: Another fun way to give employees some hands-on experience, customer service simulations can be done in person or online.The most popular one by far is the Myers-Briggs Type Indicator (MBTI), but feel free to branch out and give your employees something new! Find one that is helpful for the work environment. Personality tests: This gives employees a way to learn not just about their coworkers but also themselves. Here are our 5 unique and (totally free!) customer service training ideas: Games are fun, but there are other ways to add some enjoyment to customer service training. Not only will employees be more engaged, but they’ll also have fun and learn customer service skills at the same time.įun and free customer service training ideas to upskill your team Using these games can liven up any customer service training. Instead of getting points for others guessing though, you get points for handling the situation well! Act out customer service scenarios, such as handling an angry customer or dealing with a difficult request.
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